Refund & Cancellation Policy

This policy explains what happens to a fee paid to Steel Tech Engineering Excellence Center LLP (“STEEL”, “we”, “us”) if you cancel, if you cannot start, or if we cancel a batch. It forms part of our Terms of Use.

The short version: cancel before your batch starts and we refund your fee, less what the payment gateway charged us. Once the batch has started, the fee is not refundable — but you can ask to move to a later batch instead.

1. At a glance

When you tell us	What happens
Before your batch’s start date	Refund of the fee paid, less payment gateway charges
On or after your batch’s start date	No refund. You may ask for a one-time transfer instead
We cancel or discontinue the batch	Full refund of the fee paid, with nothing deducted
You were charged twice, or a payment failed	Reversed in full, gateway charges included

2. Cancelling before the batch starts

If you tell us before your batch’s start date that you no longer wish to take the seat, we refund what you have paid, less the charges the payment gateway or bank levied on the transaction. Those charges are not ours and are not returned to us, so we cannot return them to you.

The date that counts is the date your written request reaches us, not the date you decided.

3. Once the batch has started

Fees are not refundable once your batch has begun, in whole or in part. This applies however many sessions you have attended, and whether you leave by choice or stop attending.

This is not a penalty. Your seat was held for you and turned away from someone else, the batch size was fixed around it, and the trainer, software licences and centre were committed for the full course.

The same applies if we withdraw you for conduct that makes the course unworkable for others, as section 7 of the Terms of Use describes.

4. Moving to a later batch instead

If something outside your control means you cannot continue — illness, a family emergency, a job posting — tell us as soon as you can. You may ask to transfer your enrolment once, to a later batch of the same course, and we grant this wherever a seat can be made. A transfer is offered instead of a refund, not in addition to one.

Your paid fee carries across in full. If the fee for the later batch is higher, you pay the difference; we do not charge a transfer fee. A transferred seat cannot then be refunded, and cannot be transferred a second time or passed to another person.

5. If we cancel

If we cancel a batch before it starts, or discontinue it after it has started, you choose between:

• a full refund of what you have paid, with nothing deducted — gateway charges included; or
• a seat in the next batch of the same course, at no extra cost.

Postponing a start date, or changing a schedule, mode or venue, is not a cancellation. We will tell you as early as we can, and if the change does not work for you, you may cancel under section 2 as though the batch had not yet started.

6. How to ask, and how long it takes

Send your request in writing to contact@steel.careers from the email address you enrolled with, or by WhatsApp to +91 91823 96242, including:

• your full name and the phone number you enrolled with;
• the course and batch;
• the date and amount paid, and the payment reference if you have it;
• whether you are asking for a refund or a transfer, and why.

We acknowledge every request. We will tell you our decision, and what will be deducted if anything, within 7 working days of receiving it. An approved refund is initiated within 7 working days of that decision.

The money is returned by the same route you paid by — we cannot send a refund to a different account or to someone else. Once we have initiated it, how long it takes to appear is up to your bank or card issuer, usually another 5 to 10 working days. If it has not arrived after that, tell us and we will chase it with the gateway and give you the reference.

7. Failed and duplicate payments

If money left your account but the payment did not complete, or you were charged twice for the same enrolment, this policy’s deductions do not apply. Tell us and we will have the full amount reversed. A payment that simply fails is usually released by your bank on its own within a few working days.

8. What this policy does not cover

• Free masterclasses, webinars and consultations — nothing is paid, so there is nothing to refund. Just tell us if you cannot attend, so the place goes to someone else.
• The Tekla Certification Exam fee, where it is paid to Trimble rather than to us, is governed by Trimble’s own terms. Not passing the exam is not a ground for a refund of your course fee.
• Corporate training commissioned by an employer, which is governed by the agreement signed with that organisation.

9. If you disagree with our decision

Write to us and say why, and a second person who was not involved in the first decision will look at it again. We would rather settle a disagreement ourselves than have you take it further. Nothing in this policy affects your rights under the Consumer Protection Act, 2019, and any dispute is subject to the courts at Visakhapatnam, Andhra Pradesh, as set out in our Terms of Use.

10. Contact us

Steel Tech Engineering Excellence Center LLP
1st Floor, Mouri Tech, D1 IT Park Hill #2
Rushikonda, Madhurawada
Visakhapatnam - 530045, Andhra Pradesh
Email: contact@steel.careers
Phone: +91 91823 96242

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See also our Privacy Policy and our Terms of Use.